If you are an owner
of a contact center in your area and seeking towards bringing improvements in
your already existing or regular operations, just give your time to look over
the latest and the innovative device launched by Skylex Company for contact centers.
Systems offered by this well-known Israeli Company performs its functions based
on advanced voice analysis technology
to spot keywords for dialogs and allow analytics for customer queries. In this
blog post, you will get detailed overview about the scope of Keyword Spotting
technique of the emotion detection equipment of Skylex.
Question Analytics of Customers
Voice analysis
systems designed by the professionals working under the Israel-based company
are capable to provide significant customers’ question analytics via keyword
spotting of spoken words or dialogs of third party and callers of the
organization.
Detection of Fluency Levels
Skylex information systems play significant
role to find out or identify fluencies present in resolving queries of
customers. At the same time, these systems allow for identification of
productivity shown by agents or employees, level or quality of offered services
and KPIs obtained by contact centers.
Eliminates Linguistic Barrier to a Huge Extent
One of the major
roles of vocal analysis systems, for which they have obtained international
demands, is they are capable to provide support to agents, supervisors and
managers in more than 20 different languages. In this way, many countries can
install this system to fulfill the objective and in turn, linguistic barrier
will eliminate to a huge extent.
“Skylex Interaction Analytics is based on
Nemesysco voice analysis technology known as Layered Voice Analysis.”
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