Are you looking for
some of the innovative features to include in your call center unit? Do you
want to install some sound devices into your business premise to stay
competitive in outsource or contact center industry? If yes, you should
definitely look for Skylex systems, which let managers, owners and supervisors
of the business venture in keeping a proper track or history of calls done or
taken place during the complete working hours. These systems work on LVA technology, provide every minor detail
about interaction between different parties took place within the commercial
unit and in turn display valuable results.
Overview and Functions of History Tracking System
Skylex Interaction Analytics solutions play
the role of history tracking system to display details about interaction
between parties in front of senior officers and managers of the contact center
companies. The system contains a form, which supervisors could estimate,
listen, view and give comments on conversations detect as well as analyze by
the emotion detection system.
The form
incorporates primary parts, which include conversations table containing
information in the form of customer’s contact number, id of the agent,
emotional estimation, agent group and many more. In addition, it also has
filter at left part of the application, while conversation player at bottom
portion of the complete region. Conversation player further possesses voice
segment graphics and emotional graphics.
Main role of this
tracking system is to allow for automation in various routine procedures
related to quality control in best possible manner and to provide an efficient
base for development of staff motivational programs, which help in bringing
improvements in quality associated with cooperation of clients and operators.
“Skylex presents
Innovative approach to the analysis of quality of service with the combination
of large opportunities of modern platforms of the contact centers.” Skylex
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