Important Attributes of Systems Presented by Skylex

Voice identification software has freshly achieved its extensive applications in various types of communication and contact center locations. These types of systems allow for the uncovering of reliability present in the specified replies of any customer or individual set inside the boundaries of every call center. Mainly, all the outsourced units and contact center units implicated in business purposes and the telemarketing activities, which uses phone-banking methods have supported the peculiarity of the speech detection systems planned by Skylex officials in Russia and Israel.

Availability of Customized Estimation Forms:

The key avails modified or custom-made expected forms for the contact center supervisors and higher officials to permit for observation of the quality of the call at the physical stage.

Operates through LVA Technology:

Skylex systems use the highly developed LVA technology to keep a suitable account on the unreliable emotions of executives and clients achieved when the discussion goes on in that call center area. Unlike custom voice detection or lie detection, the LVA technology permits users to identify emotions, which are established on further than a hundred of dissimilar frameworks.

Recognition of Launch Marketing Activities and Emotional Signature:

A relevant exceptional feature, which outsourced companies and contact centers caught up in mobile or telephone announcement activities that will anticipate benefiting, is the recognition of total emotional behavior throughout the continuing and tracked call. By receiving information regarding different expressions simply, like uncertainty, happiness, anxiety, satisfaction, displeasure, tense, sad, depress and others, senior executives will get the opening to take appropriate measures.