Skylex Voice Solutions-Drastic Innovation in the Technology Sector

Since last few years, world has witnessed wide range of technological innovations done by companies located in different parts of the world. Here also, you will come to know about the Skylex Info Systems of Israel, whose technician team has introduced automated business-oriented solutions for efficiency and quality management solutions for call center companies. The company has offered market leading voice solutions to give customers with various types of excellent opportunities towards optimization of business procedures and enhancement in the overall effectiveness of business units in a significant manner. 

Overview of Problems Faced by Call Center Operators

Before the introduction of Skylex Interactive Analytics solutions operating on the advanced voice analysis technology, large numbers of companies have faced big problems to accomplish various commercial operations. These include  

• More than 95 percent of estimated calls do not display skills of operators as interacting positively with different customers.

• Supervisors mostly display their subjective behavior and their estimates have bias and substantial variations in the statistics part.

• Many times, it becomes too late to resolve the problem, when call centers come to know about unsatisfactory customers.
Skylex as the Solution

Thus, in order to resolve all these problems, Skylex Info Systems, recognized as the leading technological and business player worldwide has introduced wide range of systems capable of resolving aforementioned issues.

• Firstly, the solution has succeeded in displaying the emotional states of both clients and agents in real time.

• After this, the information system operating on LVA technique can easily detect critical calls as the significant part of customer satisfaction and service.

• With the help of Interactive Analytics only, owners and managers of outsourced organizations have obtained powerful resources to coach and mentor agents based on suitable critical cases.

“SKYLEX Interaction Analytics reduces operators’ subjectivity, and increases self-training and motivation by integrating performance level indicators into the system. This translates into faster, more efficient service and support, and ultimately, improved efficiency at the supervisor and operator level. Simply put, superior service quality results in improved customer loyalty!”