Skylex Multi-Engine Platform Provides Optimum Quality of Services to Customers

Willing to achieve success in your telesales business, look for some advanced technologies and solutions offered by a well-known technological provider named Skylex. Professionals working under this company have used the layered voice analysis technology and its engine to develop an innovative Interactive Analytics system for installing in different types of contact centers and other commercial organizations involved in telephonic communication with client companies and customers. 

Overview of Skylex and its Newly Launched System

Skylex Company is a leading provider of vocal software solutions and provides its customers with efficient levels of solutions via speech recognition and analysis equipments, including Keyword Spotting, ASR and emotion detection methodologies and so on. Until now, large numbers of enterprises and professional integrators working with the help of IA suite provided by Skylex have succeeded to deliver comprehensive levels of services and support, integration of various information systems, business consultations and efficient level of technical support to call centers and telecom companies. Particularly, the company has received its huge demand by providing multi-engine platform.

Multi-Engine Platform, as the name suggests, comprises of different types of vocal platforms or engines, each of which perform its functions to a certain extent to deliver optimum services to call centers and business organizations. These include 

Vocal Analysis Engines

These engines are used in telecom companies, outsourced units and other similar types of workplaces to detect emotions for executives or operators and customers at the separate level.

Key Word Spotting Engine

Keyword Spotting engines are available to people in combination of speaker verification equipment and speech recognition device. Thus, this engine has its main role to perform speech verification process within the business premise.

Service Quality Management Engine

Senior officers, technicians and managers of companies and business units use this engine to assure about delivery of quality solutions to other parties. Major functions performed by this component are detailed analysis of the complete dialogue structure, like numbers of cal transfers or holds, duration of hold time and pauses, KPI Scorecard and selection of patterns to allow online coaching and e-learning.

“Skylex provides multi-engine Voice platform, which is composed of varying engines working in synchronization with the organizational contact center systems.” Read a similar type of update from here.