Call centers of current
generation have contributed as the promotional center for special commercial
organizations universally. Above all, outsourced call center stands as an
important section of the total contact center system and works on its functions
on changing promotional aims. In this kind of outbound firms, employees make
calls to predict and clients in the effort to offer them with all kinds of
simplified facilities and functions.
System that tracks History
Skylex Company has currently offered an exclusive and modern
approach towards study of the service value in permutation with limitless
opportunities for new platforms of a variety of call centers. Actually, information systems contributed by the
Skylex Company to all call centers have permitted for the formation of different
high-performance equipments to attempt the main objective of service center organization
involved in distributing both superiority control and automation development.
At this point, the system which
performs its functions through vocal analysis technology contains of a request or a form, which managers,
supervisors and additional senior officers of the production unit view, estimates
and listens as well as mention conversations examined with the help of recording
system. The form has integrated many parts, discussion table containing information
of clients and agents, conversation player and proper filter section. Besides,
you can find two different graphics on the conversation player part, which is
named as the emotional graphic indicator and voice segments graphic.
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