Emotion detection systems have now obtained their wide applications in wide range of organizations or institutions involved in providing telemarketing, telesales and phone-banking solutions. Particularly, emotional-analysis information systems offered by Skylex Company in Israel have obtained their high demands in between telecom companies, banks or financial units offering mobile or phone banking solutions and call centers as well as telemarketing companies. Major reason for this is that system creates suitable estimation templates and reports important details to respective authorities.
Estimation Template Formation
System creates the estimation template for every kind of recorded and ongoing communication within the outsource business premise based on different criteria, as mentioned in this blog post. Firstly, the software solution decides the selection criteria based on any critical mark, digital communication and text messages. Once it decides the criteria, voice detection equipment moves forward to prepare suitable formulas related to ultimate estimation and lastly, it provides suitable penalty police in case any agent commits any kind of mistake.
Providing Reports for Further Analysis
Once vocal analysis solutions operating on the technology of layered voice analysis completes the activity of creating templates, it steps forward to provide reports to allow call centers’ personnel to undergo further analysis. These reports will include automatic generation of various call lists to allow for manual scores, indication of all those employees or agents, who fail to achieve their adequate estimated calls for any particular duration and automatic calculation of various regular or periodical scores.
“SKYLEX Interaction Analytics tools provide customers with both the management and the supervision power to internally and externally optimize their contact center operation.”
No comments:
Post a Comment